Med Pro Appointment Flow Redesign
I led the redesign of Ideal Image’s internal appointment flow, a tool used daily by Med-Pro teams during client visits. Grounded in on-site research across multiple clinics, the new design transformed a cluttered, outdated interface into a streamlined workflow that improved efficiency, usability, and overall care delivery.
The Goal:
Create a modern, intuitive appointment flow that simplified in-clinic tasks for Med-Pros, reduced friction during client visits, and supported faster, higher-quality care.
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The Challenge:
Med-Pros relied on a legacy system that was cluttered, unintuitive, and inefficient. The outdated flow slowed down visits, introduced unnecessary steps, and frustrated staff. A redesign had to balance usability improvements with operational alignment across multiple clinics.
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The Result
We delivered a redesigned appointment workflow tailored to the real needs of Med-Pros: Simplified layout reflecting the natural flow of in-clinic visits Smarter inputs & defaults to reduce clicks and manual entry Improved efficiency with faster navigation and fewer screen changes Clearer visual hierarchy for focus and reduced cognitive load Impact: ⏱️ Reduced appointment times, improving operational efficiency 🙌 Praised by Med-Pros for clarity and ease of use 🌟 Adopted as the new in-clinic standard across Ideal Image clinics
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